Make-A-Wish Hong Kong may change this privacy policy from time to time by updating this posting. Please check this page periodically for changes. Your continued use of this site following the posting of changes to this policy will mean you accept those changes.

Our Commitment and Philosophy

  • Make-A-Wish Hong Kong does not collect any personal information about users, except that which is knowingly and specifically supplied to us by the user.
  • Make-A-Wish Hong Kong is committed to ensuring the privacy of your personal information.
  • We will not sell or pass on your information to any other organization.
  • We always give you the option to unsubscribe from our mailing lists.
  • If you are under 18 years old, we suggest that you ask your parents or guardian before signing up on this site.
  • We comply to the Personal Data (Privacy) Ordinance in Hong Kong.

Privacy Policy

Make-A-Wish Hong Kong (“we”) value the high degree of public trust bestowed upon us. To ensure that you can make informed decisions and feel confident about supplying your Personal Data (as defined below) to us in connection with Make-A-Wish Hong Kong, we provide this notice outlining our practices, and the choices you have, concerning how your Personal Data is collected and used by us.

Personal Data Collected

As you engage with us, it may be necessary for you to provide information in various areas of our website, donation forms, and other channels which may be used to communicate with us. This includes but is not limited to:

  • personal information such as your name and gender;
  • contact information such as your telephone number(s), postal addresses, email and fax numbers;
  • credit card or bank account information, including name of cardholder, card number, expiry date, bank account number and name of account holder; business information such a company name, business title and associated contact information;
  • responses to our surveys to which you responded.

Purpose and Use

n pursuit of our mission and while upholding the three pillars of our corporate governance – professionalism, integrity and transparency – we may use your Personal Data for one or more of the following purposes:

  • when communicating with you in response to your enquiries, comments and suggestions;
  • when honoring your request for information or services, whether submitted by you online, over the phone, or through other methods;
  • when either developing or improving our relations with our supporters, prospective present and past donors, by enabling us to contact appropriate individuals with relevant information such as newsletters, researches and invitations to join our activities or events;
  • when processing your donations;
  • when processing and managing your recurring donation (including direct debit setup with banks in Hong Kong and transfer of bank account or credit card information with banks);
  • when issuing your receipt;
  • when confirming your donation arrangement, mailing or online correspondence, or event participation;
  • when processing and managing your application to apply our service, event participation or sponsorship, eNews subscription, volunteer programme or product purchase;
  • when involving in wish granting movements or signing-up of our activities and events;
  • when communicating with Make-A-Wish Hong Kong’s supporters, donors or interested parties including delivery of news and information;
  • when operating Make-A-Wish Hong Kong’s programmes and campaigns in order to maintain an up-to-date and accurate database;
  • when responding to, handling and processing any enquires submitted by you;
  • when communicating with you about content-related announcements;
  • when contacting you for the specific purpose for which you volunteered or otherwise when necessary;
  • when improving the content and related services, and for statistical and other analysis, to help us improve our website and our service, marketing events and fundraising activities;
  • when customizing the content and/or layout of our website;
  • when providing to our service providers who perform services solely for our use in accordance with this policy;
  • when permitted by law or regulation, and as required by law or regulation, or as requested by government authorities, for the protection of persons or property or to establish or exercise our legal rights or defend against legal claims;
  • when fulfilling the above purposes, you may be contacted via email, direct mailing, telephone, SMS or other means.

Other Information

We automatically collect certain information about visitors to our websites, whether or not you are registered or logged in. We may record, for example, your IP address, the URLs of websites and pages you visit (before, during and after your visit to our websites), your browsing history and information about the hardware and software that you use.

Our websites may create cookies which are stored on your computer to recognize you on return visits and to collect additional information about you. You may choose to adjust your browser settings or use other means to prevent cookies being stored on your computer, although this may result in reduced functionality of our websites.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Under certain circumstances, Make-A-Wish Hong Kong or our providers (“we”) may set one or more cookies on your computer which will assist in providing the services that you have requested. We will only set these cookies where you are interacting with our system to perform one or more of the following: authenticate you to our systems, register for the event, take part in surveys or polls etc. No personal information is collected using these cookies. Cookies may be stored for a defined period or automatically deleted following that session.

Data Storage

The Personal Data we collect is stored securely in our Hong Kong databases. We take the utmost care to ensure that your information remains confidential and we administer strict security procedures regarding the storage and disclosure of this information. We also require our service providers to use Personal Data on a confidential basis solely to provide the specific services to us, and otherwise to comply with this privacy policy and applicable legislation.

We do not pass or sell your Personal Data to third parties for their commercial purposes; however, we do provide this information to service providers as described in the Purpose and Use section above.

Your Rights

You have the right to ask Make-A-Wish Hong Kong not to use your Personal Data for communication or promotion purposes. You can exercise your right to prevent such use by checking the appropriate boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the address given at the end of this privacy policy.

Our content may, on occasion, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any liability for these policies or websites. It is advisable that you review these policies before you submit any Personal Data to these websites.

Access to Information

Your right of access can be exercised in accordance with the Personal Data (Privacy) Ordinance of Hong Kong. If you wish to obtain a copy of your Personal Data; if you believe the information relating to you which we collect and maintain is incorrect; or if you believe that the information held by Make-A-Wish Hong Kong was used beyond the scope of the Purpose and Use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us at the address listed at the bottom of this policy.

We reserve the right to charge a nominal fee to meet our costs in providing you with details of the information we hold about you where that is permitted by law.

Changes to Our Privacy Policy

If we decide to change this policy, we will post those changes to this policy, provide notice to our homepage, and other places we deem appropriate so you have an opportunity to be aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it. We may also email users who have opted to receive communications from us notifying them of the changes in our privacy practices. We advise you to visit our website periodically for changes to this privacy policy. Any changes to this privacy policy shall be effective immediately upon posting. If any change to this privacy policy is unacceptable to you, we advise that you opt-out from receiving our communications or contact us regarding removal of your Personal Data.

Contact Us

Make-A-Wish Hong Kong
Room 805, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Kowloon
Tel: (852) 3101 9688

Security and Other Information

1. What does Make-A-Wish Hong Kong do with the information collected?
When becoming a member or making a donation by credit card, we need your contact information so that the card can be processed. Providing any other personal information is optional.

After you have made the donation we may send you updates about our work. And if at any time you do not wish to hear from us again, you can simply say so! We always provide our full contact details on correspondence so that you can easily get in touch.

2. Is my contribution eligible for tax relief?
With a receipt, donations of HK$100 and over are tax deductable in Hong Kong. Contributions via this website are made to Make-A-Wish Hong Kong and may not be eligible for tax relief in countries other than Hong Kong. If you prefer to give direct to the Make-A-Wish in your country, please go to the Make-A-Wish Hong Kong website for links to all MAKE-A-WISH affiliates’ websites around the world.

3. Will I receive a receipt for the donation I make to Make-A-Wish Hong Kong through this website?
Yes. Donations of HK$100 and over are eligible for a receipt. Please indicate clearly your name, postal address and opt-in for a receipt in the online donation form.

4. Information from under 18s
If you are under 18, be sure to obtain your parent’s or guardian’s permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the internet. We encourage parents to get involved with their children’s usage of the internet and to be aware of the activities in which they are participating.